Frequently Asked Questions


Q : Do you have physical stores?

A :  Currently, we do not have any brick and mortar locations, but we would love to one day!
Keep an eye out for a store opening in a city near you. If you are looking at sending us something, please direct it to our mailing address at

170 – 422 Richards St
Vancouver, BC
Canada, V6B 2Z4

Q :  Where can I find sizing information?

A :  You can consult style-specific sizing information on the Style & Fit page. If you wish to get more information about our sizing or are unsure of what size to pick, we are available online to help you!


Q :  How can I exchange my item?

A :  At this time, we don’t have a direct online exchange function in place, but fear not! You can definitely swap your item for something that your perro may love more. The quickest way to exchange your item is to email us the request right away.

Please note that we are unable to return or exchange any beds.

For more details, visit the Returns and Exchange page

Q :  What if there is an issue with my order?

A :  If you have any problems placing or receiving your order, please email us at – we’re happy to help!
Please double check your shipping address before you complete your order, as we cannot be responsible for orders shipped to an incorrect address that we were provided.